RouteConverter "Hangs"

[Guido]

Hi,

I installed RouteConverter and Java 7 about 2 weeks ago and all was working fine. Then, today I started it up and it immediately hangs. The colorful spinner keeps spinning and spinning. I tried uninstalling, downloading latest version and running again, but same thing.

I have a Mac with Yosemite. Safari completely up to date and Java 7 installed.

Furthermore a small tip: On your site you mention a workaround mentioning GateKeeper, to start RouteConverterMac for the first time. There is an easier way: Open Finder, Go to Applications Folder, Ctrl-Click on RouteConverterMac and select "open". Now you get an extra button in the dialag that says "open". As with the gatekeeper workaround, you only have to do this the first time.

Cheers,
Guido

[routeconverter]

I installed RouteConverter and Java 7 about 2 weeks ago and all was working fine. Then, today I started it up and it immediately hangs.

So what changed on your machine? And: did you try the prerelease version?

Furthermore a small tip: On your site you mention a workaround mentioning GateKeeper, to start RouteConverterMac for the first time. There is an easier way: Open Finder, Go to Applications Folder, Ctrl-Click on RouteConverterMac and select "open". Now you get an extra button in the dialag that says "open". As with the gatekeeper workaround, you only have to do this the first time.

Do you have a webpage, where I could link to, that describes this procedure?

[ryanthara]

I try to give an advice.

https://support.apple.com/de-de/HT202491

[keyboardtraveler]

I installed RouteConverter and Java 7 about 2 weeks ago and all was working fine. Then, today I started it up and it immediately hangs.

So what changed on your machine? And: did you try the prerelease version?

I have recently had the same issue with the hanging and now it won't even load. I have been tinkering with RC for a few months now by playing with it a few minutes here and there to edit some data from a hiking trip last year. 

-Lately it will occasionally refuse to allow me to click the waypoints in the right hand menu and this forces me to save and restart the program. 
-This evening it did it constantly, finally locked up requiring a forced quit. 
-It finally simply stopped working and gives me an error warning that the app wont load. Re-installed the app, restarted the MAC, even tried the offline version with no success.

Nothing has changed on this computer, it still runs the same version of Yosemite that was there when I originally started using RC back before the new year.


Thought I would mention the similar incident,

Cheers.

[routeconverter]

-It finally simply stopped working and gives me an error warning that the app wont load. Re-installed the app, restarted the MAC, even tried the offline version with no success.

Actually, this looks like the new JavaFX-based map doesn't work reliably on your Mac. You may want to configure the old Eclipse SWT map again. If you have the same problems with the offline version, it's more related to another problem. Please use Help/Send Error Report... which gives me more details.

Nothing has changed on this computer, it still runs the same version of Yosemite that was there when I originally started using RC back before the new year.

Thought I would mention the similar incident,

Thank you. And you've updated RouteConverter from 2.13 to 2.17 in the meantime?

[Papy]

Hello Christian,

First of all, I'd like to thank you for this software.

Since some time, I've encountered the same problem mentioned as RouteConverter online "hangs".
Even if I delete and reinstall the software, whatever the version (2.13 or 2.17 for instance, even with the prerelease), it is still the same problem.
Moreover, whatever the way used (Java launcher or embedded software in my Yosemite MacOS version), nothing works; Java is up to date.

I can bring you some data :
- when I switch to "invited user" mode, it works. Everytime.
- so I decided to create a new account on my Mac and deleting the previous one. 
For some days, it worked perfectly. And then, it hanged again.
Impossible now to make it restart on my account.
As attached to my message:
- the error rapport given to Mac (*.pdf)
- the error rapport given by RC (I could extract it from the offline version) (*.doc)
I hope it would help you.

If I open "offline" version, it works with the OpenStreet Maps and MapsForge maps view.
Not a single problem to record.

About Eclipse SWT, I tried and a message error appears on the card display.
You'll find below the error messages given.


Feel free to contact me for further information.

Regards,
Yves 

[routeconverter]

First of all, I'd like to thank you for this software.

Dear Yves,

thank you very much.

Since some time, I've encountered the same problem mentioned as RouteConverter online "hangs".
Even if I delete and reinstall the software, whatever the version (2.13 or 2.17 for instance, even with the prerelease), it is still the same problem.
Moreover, whatever the way used (Java launcher or embedded software in my Yosemite MacOS version), nothing works; Java is up to date.

I can bring you some data :

Wow, an impressive amount of information. It took me a while to chew it. Unfortunately, I found nothing helpful regarding the "hang" problem :-(

Could the Java version play a role? Currently, you're on 1.8.0_71

- when I switch to "invited user" mode, it works. Everytime.
- so I decided to create a new account on my Mac and deleting the previous one. 
For some days, it worked perfectly. And then, it hanged again.
Impossible now to make it restart on my account.

That sounds weird. My conclusion is that either RouteConverter leaves some data which prevents it from running or that an Antivirus/Security solution blocks it.

RouteConverter writes temporary files into a temporary directory which Mac OS X and the Java VM put in hidden directory somewhere below /tmp - you can delete it whenever you want and RouteConverter creates it again. And RouteConverter stores metadata and downloads below ~/.routeconverter - if you delete it, RouteConverter downloads it again. If RouteConverter doesn't start, try to delete the data or send it to me. Frankly, I cannot imagine that this is the reason why it doesn't start but who knows.

On Windows, my Antivirus/Security solution "Avast" analyzes programs which are seldomly started for about 15 seconds for known attack patterns. Maybe you have something comparable on you machine?

If I open "offline" version, it works with the OpenStreet Maps and MapsForge maps view.
Not a single problem to record.

That means the problem is related to the JavaFX map. Hmm. I wish I had a Mac to debug the problem.

About Eclipse SWT, I tried and a message error appears on the card display.
You'll find below the error messages given.

The Eclipse SWT map requires Apples Java 6 and doesn't work with Oracles Java 7 and 8.

[Papy]

Hello Christian,

Thanks for your wide answer.

Ok I understand for Eclipse.
As I'm not familiar with coding, that point had to be cleared in my opinion for everybody

For the antivirus, I don't have such a software like this on my Mac.

So as you recommend, I deleted all the folder you've been talking about. I made a test and... it still hangs
It downloads the different files and xml folders and files for the elevation (Ferranti and so on) without any problem.
But I think the problem is, and I agree with your diagnosis, more focused on JavaFX map...

To help you again, here is the report I have when I open RC under "invited user" mode with the online version that works perfectly.

[routeconverter]

Ok I understand for Eclipse.
As I'm not familiar with coding, that point had to be cleared in my opinion for everybody

I'll only offer Eclipse SWT on Mac OS X if the Java is an Apple Java 6 in the next prerelese.

So as you recommend, I deleted all the folder you've been talking about. I made a test and... it still hangs
It downloads the different files and xml folders and files for the elevation (Ferranti and so on) without any problem.
But I think the problem is, and I agree with your diagnosis, more focused on JavaFX map...

I guess that's it. It's a mess what Apple and Oracle did (omitted to do) between Java 6 and 7 :-(

[Papy]

Hello Christian,

I had a look on the two *.doc files and I checked the differences between.

In the file attached, in yellow what is in common between the two files.
In red, the differences (the lines in red don't appear in the online "private mode").

As you can see, and what I understand, the problem is the routine calling the different maps is "by-passed"