Map is not showing

[abdallah.sankari]

Hello,

I’ve encountered a problem using TimeAlbum Pro. I tried to load the provided Tokyo track example (CSV file) into the software. While the GPS points seem to load correctly (they appear in the data), the map view remains blank. I was expecting to see the route displayed on Google Maps or an integrated map, as mentioned in some documentation.
   
So i was wondering if there is any way to solve this problem as soon as possible?

Thank you in advance

[routeconverter]

Hello Abdallah,

it seems the metadata about the available maps could not be loaded from a server. Are you working behind a proxy?

[routeconverter]

Please use Help/Send Error Report... to provide me with details

[abdallah.sankari]

Please use Help/Send Error Report... to provide me with details

I have sent you the errors by mail

[routeconverter]

It's weird. TimeAlbum Pro cannot access the RouteConverter server due to certificate problems:

Jul 04, 2025 1:47:14 PM slash.navigation.download.executor.DownloadExecutor run
GRAVE: Failed to download content from https://api.routeconverter.com/v1/mapser...format=xml: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

I couldn't reproduce this, so need to take a deeper look into this.

[abdallah.sankari]

Would you be able to provide the IP address of this application? It's possible the company has blocked it, and adding it to the whitelist could resolve the issue. Of course, this is only if the information is not confidential.

[routeconverter]

That could be an explanation: something in your company is proxying/blocking the requests to my server and uses a certificate which is not issued by one of the know root certificate authorities

You could try to let the IP address 85.214.137.231 for api.routeconverter.com unblock from this.

Or alternatively set a proxy(?) on your machine

[routeconverter]

Another alternative: if the a bit dated Java Runtime Environment is the problem, I've updated it to the latest version. A prerelease of all this is available here:

https://static.routeconverter.com/downlo...Bundle.exe